Ten Rules for Human Relations
Speak to People
Few things are as nice as a cheerful greeting.
Smile at People
It takes 72 muscles to frown and only 14 to smile.
Address People by Their Name
One of the sweetest sounds one can hear is one's own name.
Be Friendly and Helpful
If you would have friends, show yourself to be friendly.
Be Cordial
Speak and act as if everything you do is a genuine pleasure.
Be Genuinely Interested in People
It is possible to like something about everyone.
Be Generous With Praise and Cautious With Criticism
Give commendations often and be delicate with fault-finding.
Be Considerate With the Feelings of Others
It will be greatly appreciated.
Be Thoughtful of the Opinions of Others
There are three sides to every controversy (your side, the other side, and the right side).
Be Alert for Opportunities to Serve
What matters most in life is what you do for others.